FAQs

Frequently Asked Questions

  1. How long is your warranty?
    We offer a 3 year warranty on air purifiers and a 1 year warranty on all other products from the date of purchase. Please refer to the manual for terms and conditions.
    Read more
  2. Can you choose to power the UV light without the ionizer being on?

    Yes, the UV light and ionizer can be controlled independently on all of our models. They can both be on or off, UV light on / ionizer off, or UV light off / ionizer on.

    Read more
  3. How many square feet will the air purifiers cover?
    The larger IC-7028 is designed to cover 180 sq ft or 15 ft x 12 ft room.
    Read more

Latest Questions

  1. Do you have a printed catalog?
    We do not offer a print catalog but all items we carry are listed on our website and updated daily
    Read more
  2. Do you ship internationally?
    We currently only ship to the US and Canada.
    Read more
  3. Do you ship to APO/FPO addresses?
    We currently do not ship to APO or FPO addresses.
    Read more
  4. Do you accept checks or money orders?
    We do not accept checks or money orders. We currently accept Visa, Mastercard, Discover, American Express and Paypal.
    Read more
  5. What is your return or exchange policy?
    Please refer to the Shipping and Returns page for our return/exchange policy.
    Read more
  6. When will my order arrive?

    For USPS first class and priority, it will usually arrive in 1-3 business days but it is not guaranteed.

    For UPS Ground, it will usually arrive in 1-5 business days. UPS will deliver Monday-Friday. Please refer to the chart below for ground delivery times.

    For UPS express shipments, depending on the service chosen it will arrive in 1-3 business days. UPS express shipments are only delivered Monday-Friday; we do not offer Saturday delivery service. If you are not sure please Contact Us to get the exact date of arrival.

    UPS Delivery Map

    Read more
  7. Does InvisiClean store credit cards for subscribe & save?

    No. InvisiClean does not store any credit card information on our servers. All information is stored on our credit card processor's side and only a token is stored on our website as a reference. We take security seriously and we do not even temporarily store your credit card information on our servers. All credit card information submitted on our website is secure and submitted directly to our processor.

    We guarantee that every order you place with us is safe and you will never have to pay for any unauthorized purchases from our site.

    Read more
  8. When will my order to ship?

    Orders are usually shipped out within 24 hours except on weekends. All orders placed before 8AM Pacific time will ship the same day otherwise they will ship on the next business day.

    Read more