Frequently Asked Questions
What is PM2.5?
To put it simply, it is a measurement of PM (Particulate Matter) in the air that is smaller than 2.5 micrometers. Human hair is about 75 micrometers in diameter, so even the largest PM2.5 particle is 30 times smaller than that! Particulate matter contains microscopic solids or liquid droplets that are so small that they can be inhaled and cause serious health problems. Particulates smaller than 2.5 micrometers can go deep inside the lungs and into the bloodstream. For more information please read our blog post on this topic: What is PM2.5?Read more
How many square feet will the air purifiers cover?
The IC-7028 is designed to cover up to 234 sq ft and the Aura model is for rooms up to 319 sq ft. Many manufacturers will claim different ratings but do not list what criteria they are using. We base our air purifier ratings off of 8 ft ceilings and 4 air changes per hour.Read more
How long is your warranty?
We offer a 3 year warranty on air purifiers and a 1 year warranty on all other products from the date of purchase. Please refer to the manual for terms and conditions.Read more
Can you choose to power the UV light without the ionizer being on?
Yes, the UV light and ionizer can be controlled independently on all of our models. They can both be on or off, UV light on / ionizer off, or UV light off / ionizer on.Read more
Do you have a printed catalog?
We do not offer a print catalog but all items we carry are listed on our website and updated dailyRead more
Do you ship internationally?
We currently only ship to the US and Canada.Read more
Do you ship to APO/FPO addresses?
We currently do not ship to APO or FPO addresses.Read more
Do you accept checks or money orders?
We do not accept checks or money orders. We currently accept Visa, Mastercard, Discover, American Express and Paypal.Read more
What is your return or exchange policy?
Please refer to the Shipping and Returns page for our return/exchange policy.Read more
When will my order arrive?
For USPS first class and priority, it will usually arrive in 1-3 business days but it is not guaranteed.
For UPS Ground, it will usually arrive in 1-5 business days. UPS will deliver Monday-Friday. Please refer to the chart below for ground delivery times.
For UPS express shipments, depending on the service chosen it will arrive in 1-3 business days. UPS express shipments are only delivered Monday-Friday; we do not offer Saturday delivery service. If you are not sure please Contact Us to get the exact date of arrival.Read more
Does InvisiClean store credit cards for subscribe & save?
No. InvisiClean does not store any credit card information on our servers. All information is stored on our credit card processor's side and only a token is stored on our website as a reference. We take security seriously and we do not even temporarily store your credit card information on our servers. All credit card information submitted on our website is secure and submitted directly to our processor.
We guarantee that every order you place with us is safe and you will never have to pay for any unauthorized purchases from our site.Read more
When will my order to ship?
Orders are usually shipped out within 24 hours except on weekends. All orders placed before 8AM Pacific time will ship the same day otherwise they will ship on the next business day.Read more